FAQ

Q: What is bouldering? A: Bouldering is climbing in its purest form. With walls topping out at a height of 15ft the climber lands on soft padded flooring in the event of a fall making the use of a harness and rope unnecessary. The elimination of gear allows the climber to focus solely on the puzzle solving aspect of climbing; hence routes are called “problems”. Q: Do I need a reservation? A: No reservations necessary. Anybody can climb at any time. Elevation is open 9 am – 11 pm seven days a week. If you are in a group of 8 or more, you’ll qualify for a group discount. Please call the gym and let us know when you are coming, so that we can best accommodate you. Q: Do I need a partner and a harness? A: Neither are necessary. One of the great things about bouldering is that you can come by yourself. With walls topping out at a height of 15ft, the climber lands on soft padded flooring in the event of a fall, making the use of a harness and rope unnecessary. The elimination of gear allows the climber to focus solely on the puzzle solving aspect of climbing; hence routes are called “problems”. Q: Can kids climb? A: Children are amazing natural climbers! Children of all ages are encouraged to climb. In addition to the main area with hundreds of problems, Elevation has a dedicated youth area with terrain that caters to children 3 – 12 years old. Q: Can I leave my child at the gym unsupervised? A: All children 12 years and younger must be under the supervision of a parent/guardian. The guardian must be at least 18 years old. Q: What if I leave Eugene during the summer? Can I freeze my membership? A: Yes. Memberships can be frozen once a year at no extra cost. Q: Is there a membership cancellation fee? A: No. Memberships are a no hassle month to month commitment that can be canceled anytime. Be sure to cancel 5 days before the end of the month to avoid being charged for the following month. Q: How do I become a member? A: Come on in! Becoming a member is convenient and done on-site. We offer gift cards online, but membership applications must be done at the gym. Q: Can gift cards be used for membership? A: Yes. Gift cards can be used for anything offered at Elevation including memberships, day and punch passes, climbing classes, youth programs, and retail. Q: How do I sign up for fitness or yoga class? A: Sign up on our website elevationgym.com/fitness. Fitness and yoga classes are included with memberships. Q: Do you have an age minimum? A: There is no age minimum, however most kids 3 years old and up have an awesome time in our youth area. Q: How do I use my guest pass? A: All members get one guest pass per month. Guest passes can be used by anybody. The member must be present. Guest passes do not carry over to the next month.