Change Membership
Existing members: use the membership change form to freeze, cancel or make other changes to your membership. Before submitting a change request, please read the FAQ below.
Membership Change FormMembership FAQ
How does membership work?
Membership is a monthly subscription. Your card will be charged on the 1st of each month. If you are starting your membership after the 1st of the month, your first payment will be prorated.
When is it worth getting a membership?
If you are climbing once a week or more, membership is the most cost effective option. If you climb less frequently than that, you may prefer a punch card. Be aware that punch cards do not include member benefits.
What is a Duo membership?
Duo memberships are available to any two people for $140/month. Having a climbing partner is a powerful and positive motivator, and we want that option to be accessible to everyone— not only to those with children or romantic partners. One person will be the “responsible party” whose credit card is billed monthly. Please note that we cannot split payments between cards. For those with children, you may add dependents under 18 yrs for $40 each.
What is included in my membership?
See the “Member Benefits” section below for details!
What if I want to stop my membership?
To stop your membership, you must either freeze or cancel. You may freeze or cancel any time after your first 30 days of membership. Changes to your membership take effect at the end of the month. For example, if you submit a freeze request on June 2nd, your membership will be frozen as of closing time on June 30th and you will not be billed on July 1st. Your membership will remain active until the end of June, and you are welcome to continue climbing during that time. To make changes to your membership, click here.
What is the difference between freezing and cancelling?
Freezing your membership: You may freeze once per
calendar year for free. After that it’s $5/month. When you unfreeze your
membership, you will not be charged a reinitiation fee. We recommend
freezing if you are taking a temporary break from climbing at Elevation
and think you may return at some point.
Cancelling your membership:
You may cancel your membership any time after your first 30 days of
enrollment. Bear in mind that changes to your membership take effect at
the end of the month. If you choose to resume membership, there will be
a $50 reinitiation fee. We recommend cancelling only if you have no
intention of returning to climbing at Elevation (e.g. you are moving out
of state). Otherwise, freezing is the better option as it won’t incur a
reinitiation fee.
To freeze or cancel your membership, click
here.
How long can I keep my membership frozen?
You may keep your membership frozen for up to 1 year; after that, it will automatically lapse. If you choose to restart your membership in the future, you will not be charged a reinitiation fee.
If I freeze or cancel mid-month, will I receive a refund for the remainder of the month?
No, we do not issue refunds or credits for partial months. If you don’t want to be charged for the next month, make sure to submit your freeze or cancel request before the 1st of the month. If you cancel after the 1st of the month, your membership will remain active through the last day of the month and you are welcome to continue climbing and taking advantage of your other member benefits during that time.
I’m injured and can’t climb. What should I do?
Please send us a message at info@elevationgym.com and we’ll do our best to help.
Member Benefits
Unlimited Bouldering
Climbing is the core of what we do at Elevation. All members receive unlimited access to the facility during regular and member hours, including climbing terrain, fitness area, lounge, dedicated youth area, showers, and indoor bicycle storage.
Climbing and fitness classes
All adult classes are included with membership. Whether you’re a brand-new climber or a seasoned veteran, classes are a fun and gratifying way to increase your technical proficiency, improve overall fitness, strength and mobility, or simply connect with other community members. Visit our classes page for details and schedule.
Monthly guest pass
Members receive 1 guest pass every month. Guest passes can be used to grant a free day of access to anyone you want, as long as that person hasn’t used a guest pass in the last 30 days. Guest passes don’t roll over, so make sure you use them before the end of the month!
Access to special events
Elevation hosts several member parties each year, which include food and drink, and a great opportunity to socialize with other community members. Every party is different, and you can expect fun surprises at each one: special world-cup style sets, live music, raffles, and more.
Member discounts
Your membership includes 15% off all Elevation retail, and 15% off at our local partner Backcountry Gear – a great perk when it’s time to buy your next pair of shoes! You’ll also receive discounted member rates for after school programs. Rental shoes are included in the cost of youth memberships.